MANAGEMENT is efficiency in climbing the ladder of success; LEADERSHIP determines whether the ladder is leaning against the right wall - Stephen Covey

Monday, November 21, 2005


One of the most fascinating concepts ever propounded in management is "Management By Walking Around" a.k.a. MBWA....which means MANAGERS and LEADERS consistently reserve time to walk through their departments and/or be available for impromptu discussions. As Edward Deming rightly coined "If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place." Therefore, MBWA is a hyperactive, out-of-the office, interventionist top management practice. It frequently goes together with an open-door management policy. It was MBWA that made leadership more effective in many well-run organizations.
So, what are the thingz managers / leaders should do?
Well, the three thingz they MUST DO & COMMIT to are...
> Listen to what people are saying. Have an open mind & a cool head.
> Use the opportunity to transmit the company's values face to face.
> Be prepared and able to give people on-the-spot help / advise. - Remember, managers must "hit the nail on its head"!


Blogger Trevor Gay said...

Hi Sriram

As you know I have written about this in my book and I strongly recommend MBWA - management by walking around.

I have developed some more ideas and I now recommend MBSA - management by ‘storying’ around. Excuse the poor grammar but ‘story telling’ is one of the most under-used skills in every manager’s toolkit. Telling a story is a wonderful way of communicating with staff, even those complex, controversial and difficult things have to be transmitted.

6:52 PM

Blogger Sriram said...

Hi Trevor,

I love your idea (concept) of story telling...i bet it conveys a lot of ideas with ease and helps everyone to understand complex concepts simply.

2:53 PM


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