MBWA!

One of the most fascinating concepts ever propounded in management is "Management By Walking Around" a.k.a. MBWA....which means MANAGERS and LEADERS consistently reserve time to walk through their departments and/or be available for impromptu discussions. As Edward Deming rightly coined "If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place." Therefore, MBWA is a hyperactive, out-of-the office, interventionist top management practice. It frequently goes together with an open-door management policy. It was MBWA that made leadership more effective in many well-run organizations.

So, what are the thingz managers / leaders should do?

Well, the three thingz they MUST DO & COMMIT to are...

> Listen to what people are saying. Have an open mind & a cool head.
> Use the opportunity to transmit the company's values face to face.
> Be prepared and able to give people on-the-spot help / advise. - Remember, managers must "hit the nail on its head"!