Total Quality Management
2. Everyone has a customer and is a supplier.
3. Processes, not people are the problem.
4. Every employee is responsible for quality.
5. Problems must be prevented, not just fixed.
6. Quality must be measured.
7. Quality improvements must be continuous....remember KAIZEN?
8. The quality standard is defect free.
9. Goals are based on requirements, not negotiated.
10. Management must be involved and lead.
Therefore, the key to improving quality is to improve processes that define, produce and support products and services.
2 Comments:
Good topic. Sadly, TQM has become rather "outdated" among many gurus and execs these days in favor of other three-letter "programs." We should not forget that TQM is based on the 14 management principles developed by Dr. Deming. Each of the tenets of TQM is as relevant and important today as it was thirty or forty years ago--maybe even more. As the fads of QS9000, ISOx000, TS164whatever eventually fade into obscurity, TQM will make a comeback in business. That's may prediction.
8:04 PM
Hi Mike,
Totally agree with u on the "re-birth" or "re-incarnation" of TQM...ofcourse with a new AVATAR but the FUNDAMENTALS will continue to remain the same i.e. its basic premise. I have always been fascinated by the TQM philosophy to anythin & everythin...not jus products / service...u culd stretch the concept to governance, ethics, audit, strategy et al..ofcourse.."Quality comes Late"
8:13 PM
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